Man with Van Kennington Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Kennington provides transport, removal, and related services. By making a booking, you agree that these Terms and Conditions will apply to all services we provide to you, whether for domestic or business purposes. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Agreement means the contract between you and us for the supply of services, incorporating these Terms and Conditions.

We, us, our means Man with Van Kennington, the provider of removal and transport services.

You, your means the customer who requests and books the services.

Services means any man and van, removal, transport, loading, unloading, packing, or related services that we provide.

Goods means any items, furniture, belongings, or materials that you ask us to move, handle, or transport.

Service area means the areas in which we normally operate and accept bookings, including Kennington and surrounding districts.

2. Booking Process

2.1 You may request a quote or make a booking by contacting us through our advertised channels. When requesting a quote, you must provide accurate and complete information about the services required, including collection and delivery addresses, access details, parking restrictions, the nature and quantity of goods, and any special requirements.

2.2 Any quotation we provide is based on the information you supply. If the information is inaccurate or incomplete, we reserve the right to amend or withdraw the quote, adjust the charges, or refuse the booking.

2.3 A booking is only confirmed once we have accepted your request and you have agreed to the quoted price, time, and date. We may decline a booking at our discretion, including where access is restricted, the journey is outside our normal service area, or the goods are unsuitable for transport.

2.4 It is your responsibility to ensure that the details of your booking are correct. You must notify us of any changes as soon as possible. Changes to the booking, such as additional items, extra stops, or altered dates, may result in revised charges or may not be possible if we do not have availability.

2.5 Time estimates for arrival and completion are provided in good faith but are not guaranteed. External factors such as traffic, weather, road closures, or delays at previous jobs may affect timing. We will use reasonable efforts to keep you informed of any significant delays.

3. Services Provided

3.1 We provide man and van and removal services for homes, offices, and small businesses, including transportation of goods within our service area and to other locations across the United Kingdom.

3.2 Unless otherwise agreed in writing, our services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, removal of fixtures or fittings, or any work involving permanent alterations to property.

3.3 We reserve the right to refuse to move or transport goods that are unsafe, illegal, excessively heavy, or likely to cause damage or injury. This includes but is not limited to hazardous substances, flammable or explosive items, perishable goods, live animals, and any items prohibited by law.

3.4 You are responsible for ensuring that access is suitable at both collection and delivery points. This includes providing accurate information about stairs, lifts, narrow corridors, low ceilings, parking restrictions, and any other factors that may affect our ability to complete the job safely. Additional charges may apply where access is more difficult than stated.

4. Customer Responsibilities

4.1 You must ensure that all goods are properly packed and ready for transport, unless we have agreed to provide packing services. Fragile items should be clearly marked and adequately protected.

4.2 You must arrange suitable parking for our vehicle close to the property at both collection and delivery addresses. Any parking permits, reservations, or arrangements with neighbours or property managers are your responsibility.

4.3 You are responsible for complying with any building or estate rules relating to moves, including booking lift times, protecting communal areas, and notifying building management where required.

4.4 You must be present, or have an authorised representative present, at the collection and delivery addresses for the duration of the job to provide access, instructions, and confirmation of completion.

4.5 You must not ask our staff to do anything that is unsafe, unlawful, or contrary to these Terms and Conditions, including lifting loads beyond safe manual handling guidelines or carrying out work on roofs, balconies, or other hazardous areas.

5. Payments and Charges

5.1 Our charges may be based on an hourly rate or a fixed price, as specified in your booking confirmation. The basis of charging will be agreed with you in advance.

5.2 Hourly rate jobs are charged from the agreed start time or the time of arrival, whichever is later, until the completion of unloading at the final destination. Waiting time due to delays beyond our control, such as delayed access, keys, or documentation, may be chargeable at the agreed rate.

5.3 Fixed price jobs are based on the information provided at the time of quotation. If the actual work differs substantially from what was described, we may apply additional charges or convert the booking to an hourly rate by agreement with you.

5.4 Unless agreed otherwise, payment is due immediately upon completion of the services on the same day. We may require a deposit or full prepayment for certain bookings, such as long-distance moves or large jobs.

5.5 If payment is not made when due, we reserve the right to charge reasonable late payment fees and interest, and to withhold delivery of goods until payment is received in full.

5.6 All prices are quoted in pounds sterling and may be subject to applicable taxes where required by law.

6. Cancellations and Amendments

6.1 You may cancel or amend a booking by providing notice to us as early as possible. Cancellation terms may vary depending on the notice period.

6.2 If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refundable at our discretion, less any reasonable administrative costs incurred.

6.3 If you cancel within 48 hours of the scheduled start time, we may retain any deposit paid and charge a cancellation fee up to a reasonable proportion of the quoted price to cover lost time and costs.

6.4 If you cancel on the day of the booking, or fail to be present or provide access, we may charge up to the full quoted price.

6.5 If we need to cancel or postpone a booking due to circumstances beyond our reasonable control, such as vehicle breakdown, severe weather, illness, or unforeseen operational issues, we will inform you as soon as practicable and offer an alternative date or time. Our liability in such cases is limited to a refund of any deposit or prepayment already received for the affected booking.

7. Liability and Limitations

7.1 We will take reasonable care in handling and transporting your goods. However, our liability is subject to the limitations set out in this section.

7.2 We are not liable for loss or damage arising from:

Normal wear and tear, minor marks, or scratches resulting from handling and transport.

Goods that were already damaged or fragile before collection.

Poor or unsuitable packing carried out by you or a third party.

Mechanical or electrical failure of appliances, equipment, or electronics, unless there is clear evidence of physical damage caused by our negligence.

Loss or damage resulting from your failure to adequately protect or secure items, or from overfilling containers.

7.3 We are not liable for valuables, including but not limited to cash, jewellery, watches, items of special value, important documents, or irreplaceable items, unless we have been specifically notified in writing before the booking, and we have expressly agreed to transport them.

7.4 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, is limited to a reasonable amount having regard to the value of the goods and the price paid for the services, and shall not in any case exceed a fair and proportionate sum.

7.5 We are not liable for any indirect, consequential, or economic loss, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with our services.

7.6 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under English law.

8. Claims and Complaints

8.1 You must inspect your goods and property as soon as reasonably possible after completion of the services.

8.2 If you wish to make a claim for loss or damage, you must notify us in writing as soon as possible, providing full details of the alleged loss or damage, including photographs where available.

8.3 We will investigate your claim and may request further information or evidence. You must co operate with any investigation and provide any reasonable assistance we require.

8.4 Any complaint about our services should be raised promptly so that we have the opportunity to address it. We will aim to resolve complaints in a fair and reasonable manner.

9. Waste, Disposal, and Environmental Regulations

9.1 We operate in accordance with applicable waste and environmental regulations. We are not a general waste collection service and may only remove waste or unwanted items where agreed in advance.

9.2 We will not transport hazardous, controlled, or prohibited waste, including but not limited to chemicals, paint, solvents, asbestos, medical waste, or any material for which we do not hold the appropriate licences.

9.3 If we agree to dispose of items on your behalf, they will be taken to authorised facilities in accordance with relevant legislation. Additional charges may apply for disposal, recycling, or special handling.

9.4 You are responsible for declaring any items that may be classified as waste or that require special handling. If undeclared waste or prohibited items are discovered, we may refuse to transport them and may charge for any resulting delay or additional work.

9.5 Fly tipping or illegal dumping is strictly prohibited. We will not participate in any unlawful disposal activity. If you request or insist on illegal disposal, we will immediately terminate the services without refund and may report the matter to the relevant authorities.

10. Insurance

10.1 We maintain appropriate insurance cover for our operations as a man and van and removal service provider. This may include public liability and goods in transit insurance.

10.2 The extent of any insurance cover is subject to the terms, conditions, and exclusions imposed by our insurers. Details of cover can be provided on request.

10.3 You are encouraged to arrange additional insurance cover for high value or particularly fragile items, or where the standard limitations of liability may be insufficient for your needs.

11. Delays Beyond Our Control

11.1 We are not liable for delays, failure to perform, or any loss arising from events or circumstances beyond our reasonable control, including but not limited to traffic congestion, accidents, adverse weather, road closures, breakdowns, strikes, public disturbances, or restrictions imposed by authorities.

11.2 Where such events occur, we will use reasonable efforts to minimise disruption and keep you informed, but time for performance shall be extended as necessary and no compensation shall be payable for such delays.

12. Right to Withhold or Retain Goods

12.1 In the event of non payment of any sums due to us under this Agreement, we may exercise a lien over any goods in our possession and retain them until full payment has been received.

12.2 If payment remains outstanding for a prolonged period, we may, after giving reasonable notice, sell or dispose of the goods and apply the proceeds towards the outstanding charges and any reasonable costs incurred, returning any balance to you where possible.

13. Privacy and Data Protection

13.1 We will use your personal information only for the purposes of administering your booking, providing our services, handling payments, and managing any queries or complaints.

13.2 We take reasonable steps to protect your information and will not share it with third parties except where necessary to perform the services, comply with legal obligations, or with your consent.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.

15.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by us.

15.3 Our failure or delay in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.

15.4 This Agreement constitutes the entire understanding between you and us in relation to the services and supersedes any prior discussions, correspondence, or representations, whether oral or written.