These Terms and Conditions set out the basis on which Man With Van Kennington provides domestic and commercial moving, collection, delivery, and related transport services within the United Kingdom. By making a booking, you agree to be bound by these terms. Please read them carefully before confirming any service. They are intended to be clear, fair, and practical, and they apply to all customers unless we agree otherwise in writing.

1. Definitions and scope In these Terms, “we”, “us”, and “our” refer to the service provider operating as Man With Van Kennington. “You” and “your” refer to the customer, the person making the booking, and anyone acting on their behalf. “Service” means any van transport, loading, unloading, carrying, waiting, or related assistance we provide. These terms cover bookings made for removals, item transport, single-item collections, and similar man with van services. They do not create an obligation to move items that are unsafe, illegal, or outside the agreed scope.

These terms apply together with any written quotation, booking confirmation, or agreed service notes. If there is any conflict, the written booking confirmation will take priority for the matters it specifically covers, followed by these Terms and Conditions. If any part of these terms is found to be unlawful or unenforceable, the remaining parts will continue to apply.

2. Booking process All bookings are subject to availability and are only confirmed once we have accepted the job. A booking request may be made by phone, email, online form, message, or any other method we accept. When requesting a booking, you must provide accurate information about the collection and delivery addresses, access conditions, item sizes, approximate weights, parking restrictions, and any special requirements.

We may provide an estimate or quotation based on the information you supply. Estimates are not fixed until confirmed in writing, and the final price may change if the job differs from the description given at the time of booking. Examples include additional items, extra floors, restricted access, waiting time, the need for more labour, or changes to the route or timings. It is your responsibility to ensure the information you provide is complete and correct.

We reserve the right to refuse, amend, or cancel a booking where the details supplied are misleading, incomplete, unsafe, or inconsistent with the service requested. A booking is not guaranteed until we have confirmed it and, where required, received any deposit or advance payment. Confirmation may include the date, estimated arrival time, service description, and price basis. Please check your confirmation carefully and notify us promptly if anything is incorrect.

3. Service provision We will use reasonable care and skill in delivering the service agreed. This includes taking reasonable steps to protect your items during loading, transport, and unloading. However, the service is limited to what has been agreed at the time of booking and to what is safe and lawful to perform. We may decline to move items that are excessively heavy, hazardous, insecurely packed, or otherwise unsuitable for transport.

Unless expressly agreed, our service does not include dismantling, reassembly, packing, unpacking, specialist lifting, storage, disconnection of appliances, or any work requiring a qualified tradesperson. If we do agree to assist with any of these tasks, you accept that such assistance is provided at your risk unless caused by our negligence. We may also pause, refuse, or stop work if we believe continuing would create a danger to property, persons, or the vehicle.

If access is restricted, parking is unavailable, or the property layout makes the job more difficult than described, we may apply reasonable additional charges or waiting time fees. You are responsible for arranging suitable access, permits if needed, and making sure someone is present at both collection and delivery unless we agree a different arrangement. Delays caused by traffic, weather, road closures, or circumstances beyond our reasonable control will not make us liable for compensation.

Payment terms will be stated in the booking confirmation or invoice. Unless otherwise agreed, payment is due in full on completion of the service, before unloading, or in advance where a deposit has been requested. We may accept card, bank transfer, cash, or other methods we choose to offer from time to time. Any card fees, transfer charges, or related processing costs will be disclosed where applicable and may be added to the final amount if permitted by law.

All prices are quoted in pounds sterling and may be subject to VAT where applicable. Quotations are based on the facts known at the time and may not include unforeseen additional work. Where the actual service exceeds the original scope, we may charge a reasonable supplementary fee. This may apply, for example, if the journey is longer than planned, the load is heavier, more time is required, or extra staff are needed for safe completion.

If payment is not received when due, we may withhold delivery, retain items temporarily where lawful, or suspend future bookings until outstanding sums are settled. You are responsible for any bank charges, failed payment fees, chargeback costs, or reasonable debt recovery expenses arising from non-payment or disputed payments made without good reason. Any invoice dispute must be raised promptly and in writing, and undisputed amounts must still be paid on time.

5. Cancellations, rescheduling, and waiting If you need to cancel or rearrange a booking, you should notify us as soon as possible. Cancellation charges may apply depending on how much notice is given, whether staff or vehicle time has already been reserved, and whether we have incurred costs in preparing for the job. Where a deposit has been paid, it may be non-refundable or partially refundable depending on the notice period and the circumstances of the cancellation.

If you are not ready at the agreed time, or if access is not available, we may charge waiting time or treat the booking as a late cancellation after a reasonable period. If we arrive and cannot complete the work because of your failure to provide access, incorrect information, missing keys, or absence of the required person, we may charge the full or partial booking fee. Any rebooking will be subject to availability and may require an additional payment.

We may cancel or postpone a booking if there is severe weather, vehicle breakdown, staff illness, road safety concerns, legal restrictions, or any event outside our control that prevents us from operating safely or lawfully. If we cancel for reasons within our control, we will try to offer an alternative date or refund any advance payment for the affected portion of the service. This is the full extent of our responsibility for cancellation.

We will exercise reasonable care and skill, but our liability is limited to losses directly caused by our negligence, breach of contract, or failure to perform the service with reasonable care. We do not accept responsibility for indirect, consequential, or purely financial losses, including loss of profit, loss of business, missed appointments, or inconvenience, except where the law does not allow us to exclude such liability.

Where we are liable for damage or loss to goods, our liability will normally be limited to the lower of the repair cost, replacement value, or the amount covered by any applicable insurance, unless a different limit is required by law. You should inform us of any items of exceptional value before the booking, as specialist terms may apply. We are not liable for pre-existing damage, wear and tear, poor packing, or items that were not suitable for transport.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. If you believe a claim has arisen, you must notify us as soon as reasonably possible and provide reasonable evidence, including photographs, item descriptions, and details of when and how the issue occurred. Failure to notify us promptly may affect the handling of the claim.

8. Waste regulations and disposal Where our service includes removal, disposal, or transport of waste, you agree that all materials supplied for disposal will be accurately described and lawfully presented. We only handle waste in accordance with applicable UK waste legislation, environmental rules, and duty of care requirements. You must not ask us to dispose of waste in a way that would breach the law or create an environmental hazard.

If waste collection is included, you are responsible for telling us whether the waste contains mixed materials, bulky items, electrical goods, construction debris, hazardous substances, or recyclable material requiring specialist treatment. We may refuse to handle waste that is unsafe, unlicensed, contaminated, or not properly declared. If additional disposal charges, recycling costs, or facility fees apply, these may be added to the final invoice.

By using the waste removal element of the service, you confirm that you have the right to transfer the waste to us for lawful handling and that the waste has not been contaminated with prohibited materials. We may keep records, notes, or transfer details where required by law. If you request disposal of items that should instead be taken to a licensed facility by another method, we may decline the request or recommend a lawful alternative.

If you are unhappy with any part of the service, you should raise the issue as soon as possible so that we can investigate it properly. Complaints should include the date of service, a description of the issue, and supporting evidence where available. We will review matters in a fair and reasonable manner and may ask for further information before responding. Any claim for loss or damage should be made without undue delay.

We are not responsible for failure or delay caused by events outside our reasonable control, including extreme weather, road traffic incidents, strikes, fuel shortages, government restrictions, public emergencies, or third-party actions. In such cases, our obligations may be suspended for the duration of the event, and we will take reasonable steps to resume the service or agree a revised arrangement. This does not affect your statutory rights where they apply.

If any dispute cannot be resolved informally, both parties agree to act reasonably and to attempt to settle the matter before starting formal proceedings. Any claim brought by you should be limited to the direct losses that can be proven and that arise naturally from the relevant breach. You agree not to pursue speculative, exaggerated, or unsupported claims.

These Terms and Conditions, and any dispute or claim arising from or connected with them, are governed by the laws of England and Wales. Where the service is supplied to a customer based in Scotland or Northern Ireland, mandatory consumer protections of the relevant jurisdiction will continue to apply where required by law. Any non-contractual disputes will also be governed by the applicable law of England and Wales, subject to overriding legal rights.

By booking with Man With Van Kennington, you acknowledge that these terms form the full agreement between us regarding the service unless we have agreed a variation in writing. No person who is not a party to the contract shall have any rights to enforce it under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated. Your statutory rights are not affected.

We may update these Terms and Conditions from time to time to reflect changes in our services, business practices, or legal requirements. The version in force at the time of booking will apply to that booking unless a later change is agreed in writing. Continued use of our services after any update will be treated as acceptance of the revised terms for future bookings.